Rania Kort

Management Consultant

Senior Management Consultant with 20 years experience both at the strategic and tactical level helping clients through transformations, process improvements, and the delivery of strategic initiatives.

A driven leader with a unique blend of business and IT experience leading digital projects, large-scale programs and managing large teams in complex, fast-paced environments. Proficient at establishing and managing PMO’s and fostering collaborations across stakeholder groups.

Held leadership positions with Big 4 management consulting firms as Managing Director and Associate Partner leading a large practice with over 300 consultants.

 
  Rania Kort   


MANAGEMENT CONSULTING APPROACHES USED 
  • Rania Kort Business Assessments
    • Situational / SWOT Analysis
    • Project Assessments
    • Process Assessments
    • IT Assessements
    • Organizational Assessments
 
  • Strategy and Planning
     
    • Vision, Mission and Goal Setting
    • Strategy Roadmap
    • Business Model Development 
    • Prioritized Strategic Initiatives
    • Resource Planning
    • Action Plan Development
       
  • Business Process Optimization
    • ​Performance Gap Analysis
    • Process Mapping
    • Development of Processes, Practices and Methodologies
    • Roll out Strategy and Roadmap
       
  • Program and Project Management
    • PMO Development
    • Portfolio Management/Program Management 
    • Project Management, Integration and Coordination
    • IT Infrastructure and Information Security Assessments and Remediation 
    • Software Development Life Cycle Management (SDLC)  
    • Quality Assurance and Compliance
    • Risk Management
       
  • Communication/Change Management
    • Communication/Outreach Planning and Execution
    • Content and Key Message Development 
    • Training Plans
    • Stakeholder Management
       
  • Business Development, Marketing and Sales
    • Web Marketing Strategies, Processes and Tools
    • Content Marketing
    • Sales Process Optimization
    • Customer Relationship Management 
    • Marketing Analytics and Sales Performance Metrics

EXPERIENCE SUMMARY 
Leadership - Held leadership positions providing vision and strategic direction to clients, running large scale programs, strategic projects and establishing the organizational structure that supports the culture for success. Adept at aligning mission, strategy, goals and objectives to business priorities, business processes and bottom line results. Thought-leader with experience driving change, fostering collaboration, and facilitating solutions to complex challenging efforts. Focused on developing simplified frameworks and processes that provide clarity, improve team productivity and create effective engagement with stakeholders.  

IT Portfolio PMO/Program Management –  Conducted analysis of IT portfolios and funding allocations to align IT and business units with strategic and operational goals focused on revenue-generation, cost reduction and improvement of speed and delivery of IT services.  Identified gaps, needed improvements, and recommendations to the planning process, business case development, in-take process, prioritization, project approval, and project management processes. Worked with executive and leadership teams to gain buy-in, established and run PMO's, implemented new organizational structures, managed large scale programs, and ensured knowledge transfer to organizational champions. 

Performance Management - Established best-practice frameworks and developed performance metrics, project management and Software Development Life Cycle (SDLC) processes and structures to support transformation and process improvement efforts.  Defined Key Performance Indicators (KPIs), project health indicators and success factors with standardized dashboard reporting and scorecard metrics.  Developed tools to clearly report on performance goals, progress, accomplishments, risks, actions, issues, and decisions. 

Resource Planning and Financial Management – Responsible for developing resource plans, IT budgets, and timelines for $50+ million programs.  Been responsible for financial oversight, including tracking capital and operating budget expenditure, compliance, and adherence to financial policies and procedures in regulated and non-regulated environments.


Communication/Change Management – Built collaborative relationships with client executives, leadership teams, and  project members from the business and IT. Ensured the governance structure, success measures, processes, timelines and deliverables were clearly defined and aligned to expectations. Developed communication plans and change strategies and drove collaboration with cross-functional teams in matrixed organizations to gain buy-in, ownership and sustainability for adoption.


Application and Infrastructure Management – Garnered solid experience working with enterprise applications and custom developed systems, including financial applications, Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM), Learning Management Systems (LMS), and Human Resources (HR) systems.  Supported and managed infrastructure deployment efforts, including IT security initiatives, Active Directory and domain migration efforts in global environments.

Facilitation and Training - Facilitated an extensive number of engaging meetings and workshops in strategic planning, project planning, business process mapping, requirements gathering, issue management, status reporting and quality reviews. Highly effective at engaging participants, gaining buy-in, managing conflict, gaining clarity of issues, and reaching decisions.

Team Building - Built high-performance teams through a collaborative approach and led teams of all sizes including executive stakeholders, steering committee teams, project teams, client staff, my own staff, virtual teams, and offshore teams.

Practice Management - Led  a $50 million IT management consulting practice responsible for Profit & Loss (P&L) and a staff of over 300 consultants  with responsibilities in ensuring quality of delivery of IT management services,  client relationship management, financial management, recruiting, skill development, and coaching.
 


WORK HISTORY 
2003- Present
 
Performance Redefined - Principal/Owner/Independent Management Consultant
 
Currently working as an independent management consultant helping clients successfully implement digital projects, change initiatives  and tranformation programs using effective management approaches, collaborative strategies, thought-leadership and best-practices. 

 

2002- 2003
 
IBM - Associate Partner
 
Senior role in IBM's Business Consulting services and a member of the leadership team focused on bringing strategic solutions and integrated services to IBM's top 50 global client accounts. Responsible for managing client accounts and vendor relationships. Left voluntarily to work independently after the aquisition of PricewaterhouseCoopers Management Consulting Services practice.
 

 

1996- 2002
 
PricewaterhouseCoopers  - Managing Director

Held leadership positions as Managing Director in PricewaterhouseCoopers with responsibilities for growing and running a practice that grew to $50 milllion in revenue, and a staff of 300+ consultants.  Worked with Fortune 100 companies and managed relationships with executives and senior managers at client accounts with responsibilities managing large-scale programs and global IT initiatives in highly complex environments. Established PMOs for clients with supporting organizational structure, governance councils, processes, and tools. Conducted organizational assessments, identified improvement opportunities, and formulated recommendations to clients.Developed business transformation road map and implementation plans, and led the role as change agent to clients. Established and implemented program and project management processes, SDLC methodologies, and quality standards.

SAMPLE LIST OF PROJECT WORK 
 
Proven track record in successfully driving large transformations, and IT projects in complex environments.while ensuring that objectives, scope and expectations are clearly defined and agreed upon, including timeline, budget, approach,  and success criteria. Projects ranged from $20+ million projects to small projects, incuding  implementation of program offices, IT projects, training programs, marketing and outreach programs, as well as small business development programs. 
 

INDUSTRIES 
Experience working in a number of industries including:
 
  • Pharmaceutical 
  • Healthcare
  • Transportation / logistics
  • Entertainment 
  • Financial Services 
  • Telecommunications 
  • Public Sector.

SAMPLE CLIENT LIST  
SAMPLE CLIENT LIST OF LARGE ENTERPRISES IN DIFFERENT INDUSTRIES
 
Healthcare/Pharmaceutical  
 
Bristol Myers Squibb
ConvaTec
CVS Health
Merck 
Synthes
New York Presbetyrian
University of Pennsylvania Health Systems
 
Financial Services/Insurance
 
Metlife
New England Financial
Prudential
TIAA-CREF
Waddell & Reed
 
Retail
Gamestop
CVS 
American Eagle Outfitters
 
 
Telecommunicatons
 
AT&T
Lucent
 
Logistics/Transportation

United Parcel Service
 
Entertainment
 
Columbia House
Time Warner 
 
Public Sector
 
State of New Jersey
Dept of Commerce's National Telecommunications and Information Administration. 

SPEAKING, WRITING, TRAINING and FACILITATION 
  • Selected as the Keynote Speaker for PMI's Annual Symposium.  
  • Presented and facilitated workshops at international and local management conferences.
  • Published articles, white papers and ebooks on the topics of leadership, strategic planning,  business process improvement, digital transformation, IT Management, communication effectiveness, sales and marketing
  • Facilitated workshops and deep dive sessions and conducted training on numerous topics, including strategic planning workshops, process mapping sessions, project management training, requirements gathering facilitation shessions and business development training programs.

 


 

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EDUCATION and CERTIFICATION 

 

EDUCATION 

Syracuse University, Syracuse, NY

  • Bachelors Degree in Sociology and Communications
  • Masters Degrees in Journalism and Education
  • MS in Information Management

 

CERTIFICATIONS

 



 

FOCUS AREAS
 

  • Organizational Assessments
  • Strategic Planning
  • Process Improvement
  • IT Management/Leadership
  • PMOs/Centers of Excellence
  • Program Management
    Project Management/
  • Communication/
    Change Management
  • Customer Experience Initatives
  • Digital Technologies
  • Business Development